Introduction
Intelligent Supplier Management (ISM) is used by many large organisations including QBE, Vero and Catholic Church Insurances in both Australia and the United Kingdom.
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Vero
About Vero
Vero is one of Australia's largest insurers, providing a wide range of intermediated personal and business insurance. Now part of Suncorp, a top 20 Australian company, they were originally part of the UK-owned RSA Group. Vero is the dominant insurer in the home warranty insurance market in Australia.
Vero and ISM
A home warranty claim is made when a builder becomes insolvent or dies or if the work is sub-standard for a residential construction project. There are two key steps involving suppliers in the warranty claims process - allocating a job to an assessor who submits a detailed defect report, and allocating tender requests to builders who compete for the rectification building project. The entire business process is conducted within ISM. If a rectifying builder is successful with their tender response, then they use the system to provide regular progress reports, request approval for any variations and invoice for the work completed.
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Catholic Church Insurances (CCI)
About Catholic Church Insurances (CCI)
Since 1911 Catholic Church Insurances (CCI) Limited has been protecting the interests of the Catholic Church in Australia. From its origins as a company offering fire insurance for Church properties, CCI has evolved into a diversified general insurance and financial services provider offering a broad range of products and services.
CCI and ISM
CCI use ISM to allocate work to property assessors across Australia. The system was implemented in two days, including training of all case managers and suppliers.
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